Thank you for shopping with AsianPharma.shop! We are committed to ensuring your satisfaction with our products. Please read our Shipping Policy to understand our procedures.
Shipping Policy Template
1. General Shipping Information
At Asian Pharma, we understand that receiving your medical supplies in a timely and safe manner is critical. We partner with reliable carriers to ensure your orders are handled with care.
2. Processing Times:
- Standard Orders: Orders placed on business days are typically processed and delivered within 7 business days.
- Weekends & Holidays: We do not ship on weekends or public holidays.
3. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Note: Delivery delays can occasionally occur due to carrier issues or high seasonal volume.
4. Special Handling for Medical Devices
To maintain the integrity of our medical devices, we adhere to the following:
- Fragile Handling: High-precision instruments are double-boxed and padded to prevent calibration shifts during transit.
6. Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
7. Damages and Issues
If your medical device arrives damaged or the packaging appears tampered with:
- Document the damage: Take photos of the box and the item.
- Contact us immediately: Reach out to our support team within 48 hours of delivery.
- Do not use the device: If the sterile seal is broken or the device appears compromised, do not attempt to use it.
8. Contact Information
If you have any questions about your order or our shipping practices, please contact our Logistics Team:
- Email: support@asianpharma.shop